Elon Casino Privacy Policy

01 Who We Are

Elon Casino operates the online gaming platform available at elon-casino.club. For the purposes of this Privacy Policy, Elon Casino is the data controller — meaning we are the organisation responsible for deciding how and why your personal data is collected and processed.

This Privacy Policy applies to all personal data collected through the Elon Casino website, mobile app, and any other channel through which you interact with us — including customer support communications, payment processing, and account registration.

02 Data We Collect

Elon Casino collects personal data in two broad categories — data you provide directly, and data we collect automatically when you use the platform. Here is a clear breakdown of what we collect and why:

Elon Casino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming request.

03 How We Collect Your Data

Elon Casino collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technologies: Data collected automatically when you use the platform, including cookies, server logs, and analytics tools that record how you interact with the website and app.
• Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Identity verification services: Where we use a third-party service to verify your identity documents, that service may share verification results with us.
• Fraud prevention services: Data from fraud detection tools that help us identify suspicious account activity or payment patterns.

04 Why We Use Your Data

Elon Casino uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent:

• Account registration and management: To create and maintain your Elon Casino account, verify your identity, and manage your account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, features, and services available on the Elon Casino platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support, and to enforce self-exclusion and limit settings.
• Legal compliance: To comply with applicable laws and regulations, including anti-money-laundering requirements and age verification obligations.
• Platform improvement: To analyse how players use the platform and make improvements to the user experience.
• Marketing communications: To send you information about promotions and bonuses — but only if you have opted in to receive marketing communications. You can opt out at any time.

05 Legal Basis for Processing

Elon Casino processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide the services you have signed up for — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, age verification, and anti-money-laundering checks.
• Legitimate interests: Processing for purposes that are in Elon Casino's legitimate business interests and do not override your privacy rights — including fraud prevention, platform security, and platform improvement.
• Consent: Processing based on your explicit consent — including marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing

Elon Casino does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party services that assist with verifying identity documents and age confirmation receive the data necessary to perform that verification.
• Fraud prevention services: Specialist fraud detection providers receive technical and transaction data to help identify suspicious activity.
• IT and platform service providers: Companies that provide hosting, database, analytics, and other technical services that support the operation of the Elon Casino platform.
• Legal and regulatory authorities: Where required by law, court order, or regulatory requirement, Elon Casino may disclose personal data to relevant authorities.

All third parties with whom Elon Casino shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to Elon Casino.

07 Cookies & Tracking Technologies

Elon Casino uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players encounter difficulties, and how the platform can be improved. These are anonymised and do not identify individual players.
• Preference cookies: Remember your platform settings and preferences — such as language settings and display preferences — so you do not have to reset them each visit.
• Marketing cookies: Used only if you have opted in to marketing communications. These help us deliver relevant promotional content. You can opt out at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the Elon Casino platform. For most players, the default cookie settings provide the best experience.

08 Data Retention

Elon Casino retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for five years after account closure, in accordance with standard record-keeping requirements.
• Transaction data: Retained for seven years from the date of the transaction, in accordance with financial record-keeping obligations.
• Identity verification data: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Customer support records: Retained for three years from the date of the last interaction.
• Marketing consent records: Retained for as long as you remain opted in, plus three years after opt-out to demonstrate compliance.
• Technical and usage data: Retained for up to 24 months in identifiable form, after which it is anonymised or deleted.

When personal data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

09 Data Security

Elon Casino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• AES-256 encryption for all data stored on Elon Casino servers.
• TLS encryption for all data transmitted between your device and the platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict access controls — only authorised personnel with a genuine need can access personal data.
• Staff training on data protection and security best practices.
• Incident response procedures for detecting, reporting, and managing data security incidents.

10 Your Privacy Rights

As an Elon Casino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days:

Elon Casino will respond to all privacy rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your privacy rights.

11 Children's Privacy

Elon Casino is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.

If you believe that a person under 18 has registered an account at Elon Casino, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on any such report without delay.

12 Changes to This Policy

Elon Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, Elon Casino will notify registered players via the mobile number or email address associated with their account before the changes take effect. We encourage all players to review this policy periodically to stay informed about how their data is being handled.

Continued use of the Elon Casino platform following the publication of an updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Elon Casino handles your personal data, please get in touch. Our team is available around the clock and will respond to all privacy-related enquiries within 72 hours.

• Email: [email protected]
• Live Chat: Available through the Elon Casino platform after login, 24/7.
• Response Time: Privacy rights requests are handled within 30 days. General privacy enquiries are responded to within 72 hours.

For responsible gaming concerns, self-exclusion requests, or account closure, please also contact support directly. All such requests are handled with priority and complete confidentiality.